Synaps AI is an Enterprise Decision Intelligence platform that converts fragmented document libraries into an interactive 3D Knowledge Graph and a 10-Agent AI Boardroom.

Does Synaps AI guarantee data privacy?

Yes. Synaps AI operates as a zero-retention Data Fiduciary with 256-bit SSL encryption, multi-tenant isolation, and complete audit log provenance.

SYNAPSLegal & Governance

Support & Contact

Support & SLA Policy

Customer support response times, service level agreements, and help channels.

Last Updated: July 26, 2026

Support Policy & SLA

Effective Date: July 26, 2026

1. Support Channels

Enterprise users access 24/7 priority support via:

In-app Assistant Console: /dashboard/assistant
Priority Email Channel: novaecosystems@gmail.com

2. SLA & Response Targets

Severity 1 (Critical Outage): < 1 Hour Response (24/7)
Severity 2 (High Impact): < 4 Hours Response
Severity 3 (General Query): < 24 Hours Response